Terms & Conditions

General Information

INAYA SHOP is an online shopping store serving customers in Bangladesh. We offer products through our website, subject to availability and the terms described on this page.

We reserve the right to update these Terms & Conditions when necessary. Updated terms will be published on this page.

Products and Product Information

We try our best to provide accurate product descriptions, images, prices, specifications, and other details.

• Product colors may look slightly different depending on your device or screen settings.
• Product availability may change without prior notice.
• Product images are intended to represent the items offered, but minor differences may occur.
• Please read the product description and specifications carefully before placing an order.

If you notice an error in a product listing, please contact our customer support team.

Prices and Offers

All prices displayed on our website are subject to change without prior notice.

• The price applicable to your order will be the price displayed when you place the order, subject to confirmation and correction of genuine errors.
• Delivery charges, where applicable, will be shown or communicated during the ordering process.
• Promotional offers and discounts may have specific conditions, validity periods, or product restrictions.
• We reserve the right to correct pricing errors and cancel affected orders when reasonably necessary, subject to applicable law.

Placing and Confirming Orders

Customers must provide accurate information when placing an order.

Please ensure that your name, phone number, delivery address, selected products, and quantities are correct before submitting your order.

After receiving an order, INAYA SHOP may contact you to verify details or confirm availability. An order submission does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order when necessary due to product unavailability, incorrect information, suspected fraud, or other legitimate reasons. Where applicable, customers will be informed and payments will be handled according to the relevant refund terms.

Payment Methods

Customers may use the payment methods made available on our website at checkout.

• Please follow the instructions provided for your selected payment method.
• Any applicable payment requirements will be communicated during checkout.
• Customers must not share their payment PINs, OTPs, or banking passwords with anyone.
• Orders requiring advance payment may be processed according to the payment provider's confirmation.

Payment availability and processing times may depend on the selected payment service.

Delivery Policy

We aim to deliver orders to the address provided by the customer.

• Delivery times are estimates and may vary depending on location, courier operations, weather, holidays, or other circumstances.
• Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.
• Delivery charges depend on the applicable delivery rules displayed or communicated when ordering.
• Customers should keep their phones available for delivery-related calls.

If delivery is delayed or an issue occurs, please contact our customer support team for assistance.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Order cancellation may depend on whether the order has been confirmed, packed, or handed over to the courier.

If an order has already been dispatched, cancellation may no longer be possible through the normal process and may need to be handled under our applicable return policy.

Any payment refund arising from an approved cancellation will be handled according to the applicable refund terms and payment provider procedures.

Returns and Refunds

Return and refund requests are handled according to our Return Policy and Shopping Policy, where applicable.

Customers should review those policies before placing an order.

If you receive a damaged, defective, incorrect, or otherwise eligible product, contact us as soon as possible and provide your order details and relevant evidence, such as photographs, where appropriate.

Return eligibility, time limits, product conditions, delivery costs, and refund methods will be determined according to the applicable policy and relevant law.

Nothing in these terms is intended to remove any rights that customers have under applicable law.

Customer Responsibilities

When using our website, you agree to:

• Provide accurate and up-to-date contact and delivery information.
• Use the website only for lawful purposes.
• Avoid fraudulent orders or misleading information.
• Respect the rights of INAYA SHOP and other users.
• Avoid attempting to disrupt, damage, or gain unauthorized access to our website.
• Keep your account credentials secure, if you have an account.

We may take appropriate action when misuse, fraudulent activity, or violations of these terms are identified.

Website Content and Intellectual Property

Website content, including text, graphics, logos, design elements, and other materials, may be owned by or licensed to INAYA SHOP or the relevant rights holders.

You may not copy, reproduce, republish, distribute, or commercially use protected website content without appropriate permission, except where permitted by law.

Product names, brands, and trademarks belong to their respective owners.

Third-Party Services and Links

Our website may contain links to third-party websites or services, including payment providers and delivery services.

These third parties may operate under their own terms, conditions, and privacy policies. INAYA SHOP does not control every aspect of their services.

Customers should review the relevant third-party terms when using those services.

Limitation of Liability

INAYA SHOP will make reasonable efforts to maintain accurate product information and reliable website operations.

However, to the extent permitted by applicable law, we cannot guarantee uninterrupted access to the website or that every service will always be free from technical errors or delays.

Nothing in these terms excludes liability or customer rights that cannot legally be excluded under applicable law.

Privacy and Personal Information

Your personal information is handled according to our Privacy Policy.

By placing an order, you understand that the information necessary to process and deliver your purchase may be used for those purposes, as explained in our Privacy Policy and subject to applicable law.

Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable requirements.

The latest version will be published on this page with an updated date. We encourage customers to review this page periodically.

Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws of Bangladesh.

Any dispute relating to purchases or website use will be handled in accordance with applicable law and the rights available to the parties.

Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact us using the details below.