Privacy Policy

Information We Collect

When you visit our website, create an account, or place an order, we may collect:

• Personal Information: Your name, phone number, email address, and delivery address.
• Order Information: Products purchased, order details, transaction references, and delivery information.
• Account Information: Login details and information associated with your customer account.
• Technical Information: IP address, browser type, device information, and website usage data, where collected.

Please do not send passwords or payment PINs through email, phone, or customer support messages.

How We Use Your Information

We may use your information to:

• Process and confirm your orders.
• Deliver products to your specified address.
• Contact you about orders, delivery, returns, or refunds.
• Provide customer support and respond to your questions.
• Improve our website, products, and shopping experience.
• Detect fraud, prevent unauthorized activity, and protect our website.
• Send promotional offers where permitted and, when required, with your consent.

Payment Information

Payments may be processed through the payment methods available on our website. Depending on the method, payment information may be handled by the relevant payment service provider.

We do not intentionally request your payment PIN, OTP, or online banking password. Never share these confidential details with anyone claiming to represent INAYA SHOP.

Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain shopping cart information, remember preferences, support login sessions, improve performance, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Sharing Your Information

We do not sell your personal information to third parties. We may share relevant information when reasonably necessary with:

• Delivery and courier services: To deliver your orders.
• Payment service providers: To process payments and related transactions.
• Hosting and technical providers: To operate, maintain, and secure our website.
• Legal authorities: When disclosure is required by applicable law or a lawful request.

We aim to share only the information reasonably necessary for the relevant purpose.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no website or electronic transmission method can be guaranteed to be completely secure. Please use a strong password and keep your account credentials confidential.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable obligations.

Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also request to stop receiving promotional communications. We may retain certain information when necessary to fulfill legal, accounting, security, or transaction-related obligations.

To make a privacy-related request, contact our customer support team using the details below.

Third-Party Services and Links

Our website may contain links to third-party websites or use external services. These services have their own privacy policies and practices.

INAYA SHOP is not responsible for the privacy practices of third-party websites. We encourage you to review their policies before providing personal information.

Children's Privacy

Our website is intended for general shopping purposes and is not specifically directed at children. Children should use the website and provide personal information only with appropriate parental or guardian involvement where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, or applicable requirements. Any updated version will be published on this page with a revised update date.

We encourage customers to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.