1. Our Delivery Commitment

We aim to process and dispatch orders promptly. Delivery estimates are provided as a guide and may vary depending on your location, product availability, courier operations and other circumstances.

• ✓We work to process confirmed orders as quickly as possible.
• ✓We aim to provide accurate delivery information whenever available.
• ✓We will try to inform customers if we become aware of a significant delay.

2. Why Can Delivery Be Delayed?

Although we make every reasonable effort to deliver on time, delays can occasionally occur due to circumstances such as:

• •Heavy rain, floods, storms or other severe weather.
• •Traffic congestion, road closures, strikes or transport disruptions.
• •Courier service delays, high order volumes or operational issues.
• •Remote delivery locations or temporary access difficulties.
• •Incorrect or incomplete address details or an unavailable recipient.
• •Unexpected stock, packaging or order-verification issues.

3. What We Do When a Delay Occurs

• ✓We will try to check the order or courier status when a delay is reported.
• ✓Where practical, we will update the customer about significant delays and revised delivery information.
• ✓We will work with the delivery provider to help resolve delivery problems.
• ✓If an order cannot be delivered, we will discuss the available next steps with the customer.

4. Customer Responsibilities

• ✓Please provide a complete and accurate delivery address and contact number.
• ✓Please remain reachable by phone when your order is out for delivery.
• ✓Please check the package condition and product when you receive your order.
• ✓If you notice damage, a missing item or an incorrect product, contact us promptly with your order details and supporting photos where possible.

5. If Your Order Is Very Late

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking information and explain the available options.

Depending on the circumstances, options may include waiting for an updated delivery date, arranging another delivery attempt, cancelling an eligible order or discussing a refund where applicable.

6. Customer Support

For delivery updates, delayed orders or delivery-related complaints, please contact Inaya Shop customer support and provide your order number and registered phone number.

We will make reasonable efforts to respond and help you find a suitable solution.